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Terms & Conditions

Best Rate Guarantee

Reserving on our site is quick and easy and there are no hidden fees. If you make a room reservation through our website or direct with the hotel, we guarantee that you will receive the lowest rate possible.

If you find a lower publicly available room rate carrying the same rate booking conditions for the same  room type and bed type, and for the same dates and number of guests, prior to, or within 24 hours after making a reservation on our website, simply submit a Best Rate Guarantee Claim to us and we will create a new reservation for you honouring the lower competing rate.

The Best Rate Guarantee does not apply to packaged rates. Packaged rates include; (a) hotel rooms sold as part of a travel package, where the hotel does not provide the extra service. Extra services include but are not limited to hotel rooms plus airfares, car rental or cruises, and (b) hotel rooms sold with value added amenities, including, but not limited to, free breakfast and hotel parking.

The Best Rate Guarantee does not apply to unpublished rates (rates that are not publicly available). Such as the following which are not available to the general public:

  • Group rates
  • Corporate discount rates
  • Event and meeting delegate rates
  • Any closed rates requiring membership in a club or program or other organisation where the rates are targeted toward a specific group
  • Direct mail offers
  • Electronic mail offers
  • Promotional Campaigns with rates quoted by a code

The Best Rate Guarantee does not apply to any rates from opaque providers. An opaque provider is any provider that prevents the buyer from identifying the hotel until after the buyer has made a reservation and guaranteed payment. A site is opaque if it does not divulge the name of the hotel, the precise location of the hotel,  or other specific information which could enable identification of the hotel i.e. hotel photographs, name of the restaurant etc.

Complimentary Room Upgrade

The offer of a complimentary room upgrade to the next room category is subject to availability.

Access to The View

As a special introductory offer, access to new exclusive residents’ lounge is granted when booking all room categories. Please note, this is not applicable on New Year’s Eve.

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