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The last few months have been a little quieter than usual for us here at The Athenaeum. The good news is, as well as giving us an opportunity to help the local community, it’s given us plenty of time to put measures in place to protect our guests and team.

We have acquired the industry standard mark, meaning we have followed government and industry COVID-19 guidelines, we have a risk assessment in place and a process to maintain cleanliness and aid social distancing.

Here’s what to expect from your next visit…

1. Enhanced cleaning protocols

  • Ozone generator cleaning in all bedrooms between guests to destroy bacteria, pathogens and viruses
  • Increased frequency of cleaning in all public areas, using hospital grade antibacterial cleaning products and anti-viral fogging
  • Complimentary hand gel in every bedroom
  • New hand sanitiser stations throughout the hotel
Enhanced Cleaning Protocols

2. Guest wellbeing measures

  • Thermal imaging temperature checks upon arrival for peace of mind for everyone in the hotel
  • Directional signage and controls to reduce congestion
  • New luggage sanitising process
  • From 8 August, masks will be mandatory in hotel corridors and public spaces
  • Contact details will be provided and retained for 21 days so that guests are able to contacted via the NHS Test & Trace programme in the event a case is identified that you may have come into contact with whilst in the hotel
Guest Wellbeing Measures

3. Employee safety initiatives

  • Thermal imaging temperature checks upon arrival and careful monitoring for other symptoms
  • Specific training on Covid-19 and on the modifications made to our procedures to reduce the risk of transfer
  • Uniform adaptations to incorporate Personal Protective Equipment
  • Installation of protective screens in front of house areas for peace of mind
Employee Safety Initiatives

4. Physical distancing measures

  • Appropriate physical distancing measures throughout the hotel, in line with government guidance
  • Furniture re-configuration and capacity reductions in public spaces and restaurants
  • Express check-in and check-out available to all guests
  • Amended restaurant service methods to reduce close contact
  • Contactless payment methods, including credit/debit cards, Apple Pay and BACS
Physical Distancing Measures

5. Flexible bedroom booking policy

  • Updated bedroom booking policy, should guests need to change the dates of their stay
Flexible Booking Policy
Reading in The Athenaeum Lobby

Reviews

I can't speak highly enough of the staff at The Athenaeum Hotel. We had a wonderful stay and were made to feel so special by the thoughtful touches that were given to us. This included a complimentary upgrade to a suite, afternoon tea brought to the room to celebrate a birthday and champagne brought with a DVD request! I wouldn't hesitate to recommend the hotel to anyone and can't wait to stay again! Thank you so much.

EMF, NHS Worker

Group 3

The hotel has taken the steps necessary to guard guests and staff from Covid-19 whilst still maintaining their high standards. I will certainly be returning to use the hotel when I am in London for private stays and life returns to ‘normal’. Thank you very much to the management and staff, you have been fantastic!

Tej, Key Worker

Group 3

The hotel was a beautiful place to stay during our stop in London. They were a saving grace allowing key workers to stay during the Covid19 pandemic, we only stopped for one night, but staff were welcoming and friendly, everything was clean and we felt safe. We were still able to eat from the hotel via room service and the food was very pleasant. Thank you.

Grace, Key Worker

Group 3