Following guidance from the government, World Health Organisation, Public Health England and our various health and safety advisors, we have taken the decision to temporarily close the doors to our restaurant, bar and spa. The hotel will remain open, although – to protect our team and guests – availability will be limited to long term guests, those unable to get home due to travel restrictions and key workers seeking emergency accommodation.
Despite this being a difficult decision to make, we are confident that it is the right one to protect both our incredible team and our valued guests. At this point, it is unclear when these restrictions will be lifted, but we will stay in touch and let you know our plans via our newsletter.
UPDATED CANCELLATION POLICY
Any guests with a reservation over the coming weeks will be entitled to free cancellation. For any queries, please contact our reservations team on firstname.lastname@example.org or call 0207 499 3464. We are expecting a large number of calls and emails, so please bear with us and we will endeavour to respond as soon as possible. For bookings made by a travel agent or an online booking platform, please contact your agent or booking site for assistance.
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