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The last year or so has been a little quieter than usual for us here at The Athenaeum. The good news is, as well as giving us an opportunity to help the local community, it’s given us plenty of time to put measures in place to protect our guests and team.

We have acquired the industry standard mark, meaning we have followed government and industry COVID-19 guidelines, we have a risk assessment in place and a process to maintain cleanliness and aid social distancing.

Here’s what to expect from your next visit…

1. Enhanced cleaning protocols

  • Increased frequency of cleaning in all public areas, using hospital grade antibacterial cleaning products and anti-viral fogging
  • Complimentary hand gel in every bedroom
  • Hand sanitiser stations throughout the hotel
Enhanced Cleaning Protocols

2. Guest wellbeing measures

  • Thermal imaging temperature checks upon arrival at the spa for peace of mind for residents and members
  • Perspex screens at Main Reception and Spa Reception to limit face to face contact
  • Spa therapists wear full face visors to limit face to face contact
  • We recommend wearing a face mask in public areas although it is personal preference
Guest Wellbeing Measures

3. Employee safety initiatives

  • Thermal imaging temperature checks upon arrival at the spa and careful monitoring for other symptoms
  • Specific training on Covid-19 and on the modifications made to our procedures to reduce the risk of transfer
  • Installation of protective screens in front of house areas for peace of mind
  • Employees are encouraged to undertake lateral flow self-tests at least twice a week and record their results on the Government website whether the result is negative or positive
  • Awareness of respectful social distancing where possible
  • Use of fogger or ozone machines during night cleaning in areas where guest numbers have been high
Employee Safety Initiatives

4. Physical distancing measures

  • Express check-in and check-out available to all guests
  • Contactless payment methods, including credit/debit cards, Apple Pay and BACS
Physical Distancing Measures

5. Flexible bedroom booking policy

  • Updated bedroom booking policy, should guests need to change the dates of their stay
Flexible Booking Policy
Reading in The Athenaeum Lobby

Reviews

I can't speak highly enough of the staff at The Athenaeum Hotel. We had a wonderful stay and were made to feel so special by the thoughtful touches that were given to us. This included a complimentary upgrade to a suite, afternoon tea brought to the room to celebrate a birthday and champagne brought with a DVD request! I wouldn't hesitate to recommend the hotel to anyone and can't wait to stay again! Thank you so much.

EMF, NHS Worker

Group 3

The hotel has taken the steps necessary to guard guests and staff from Covid-19 whilst still maintaining their high standards. I will certainly be returning to use the hotel when I am in London for private stays and life returns to ‘normal’. Thank you very much to the management and staff, you have been fantastic!

Tej, Key Worker

Group 3

The hotel was a beautiful place to stay during our stop in London. They were a saving grace allowing key workers to stay during the Covid19 pandemic, we only stopped for one night, but staff were welcoming and friendly, everything was clean and we felt safe. We were still able to eat from the hotel via room service and the food was very pleasant. Thank you.

Grace, Key Worker

Group 3